Last updated: July 14, 2026
Refund Eligibility
- Refunds may be considered when a product is unavailable after payment, an eligible cancellation is accepted, or a verified defect/wrong supply cannot be resolved by exchange.
- Refund eligibility is reviewed case by case based on order terms and product condition.
Refund Timeline
- Approved refunds are generally processed within 7-10 business days after approval and required verification.
- Bank/payment provider timelines may vary.
Refund Method
- Refunds are usually issued to the original payment method or another mutually agreed method.
- For some business/bulk cases, credit adjustment may be offered instead of direct refund.
Non-Refundable Cases
- Used/damaged-after-delivery products, custom/bulk confirmed orders, courier delays, and minor visual variations may not qualify for refund.
For clarification, please contact MERO ENTERPRISES before placing or confirming any order.